Responsible for focusing on Field Traffic Controller (FTC) activities for a fleet of technicians. Provides key support and direction of all scheduled work orders to the field to increase efficiency and meet work order fulfillment. Assigns jobs to installers and service technicians and provides system-wide communication to associates to ensure that customer requests are resolved satisfactorily.
- Prioritizes and dispatches service and installation requests.
Reschedules and/or ...
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. ...
JOB ID: CL7837
Job Title: Team Lead
Company: Job Chit Chat
Industry/Environment: Customer Service/Call Center (An environment that sets goals for achievement and offers opportunities for growth and excellence)
• Ensure escalations are handled accordingly
• Provide accurate and detailed information to the reps
• Assist in managing and interpreting call trends and other pertinent statistics
• Leadership over other employees
• Advanced Microsoft Office ...
Apr 24 -
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